Course curriculum

  • 1

    Welcome to the 6clicks Academy!

    • Welcome to the 6clicks Academy

    • Course Objectives

    • Important Information About This Course

    • Quick tip

  • 2

    Implementation Partners

    • What it means to be a 6clicks Implementation Partner

    • Opportunities for 6clicks Implementation Partners

    • Roles & Responsibilities

  • 3

    Onboarding sessions

    • Preparation is key

    • Knowing the Who, The What and The Why

    • Presentations and Presentation - Some House Keeping

    • Active Listening and Recording

    • Minutes and Follow-up

    • Welcome onboard

    • The agenda

    • Engagement Scope and Summary

    • First Thing is First

    • Discovery

    • Risk and Consideration

  • 4

    Resources

    • 6clicks Knowledgebase

    • 6clicks Academy

    • 6clicks Academy courses

    • 6clicks Status

    • 6clicks Support process

    • 6clicks Support portal

    • 6clicks Customer Success

    • Roadmap and Feature Submission

    • How Can We Help You?

  • 5

    Other useful information

    • 6clicks Instances

    • Customer Licensing Refresher

    • Support Escalation

    • Copy of Congratulations on Completing Your 6clicks Academy Course.